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Architecture
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- Softswitch
A highly scalable PortaSwitch®-based class 4 and 5 SIP Softswitch delivers call control and media processing functions. It supports real-time call authorization and charging, dynamic call routing, and advanced call control. The media server includes multilingual IVR applications, with the ability to easily customize the call flow.
- Integrated Billing system
is used to configure access numbers and IVR applications, create tariffs and prepaid products, set up Resellers and Distributors, generate batches of cards (PINs) and top-up vouchers, and perform monitoring & troubleshooting. There is a real-time data link between Billing system and the Softswitch, so any changes are effective instantly and require no additional configuration.
- A highly flexible real-time charging engine
supports flexible rating formulas, special fees, variable call announcement time, profit-guarantee call routing, and the like.
- The web portal
allows Service Providers, Resellers and Distributors to perform card generation/activation, browse reports, and so on.
- The Webservices API
allows easy integration with external applications (e.g. point-of-sale payment submission in a supermarket network).
How does it work for the Reseller? |
- Sign Up for our Reseller product.
- Order local geographical or/and toll-free DID access numbers at Worldcall (phone numbers your customers will dial in order to access the IVR).
- Choose your preferred routing plan at Worldcall (all international calls generated by your customers will be terminated according to this routing plan).
- Create your sales tariffs. You can further enhance these tariffs by changing the rounding increments, adding surcharges, and so on.
- If you offer toll-free access numbers, configure the additional costs to be charged to end-users when they use toll-free numbers, in order to offset your costs.
- Customize your IVR applications. For each application you can decide which languages to include (SoftSwitch supports more than 20 IVR languages), what the desired call-flow is, and which options are to be included (e.g. whether to allow automatic caller number registration for future PIN-less dialing).
- Create Distributors for the cards.
- Generate batches of cards and have them printed. Then use SoftSwitch’s inventory to manage the assignment of cards to individual Distributors.
- When a Distributor activates (sells) the card, the card’s balance (minus his commission) is added to his balance. If the Distributor has no more balance, no new activations are allowed; the Distributor must first transfer funds to you to re-enable his/her account.
- The customer purchases a card and dials the access number. After PIN verification, he has the option to store his CLI (ANI) for future use so that the system will recognize him automatically, without needing to enter a PIN. Calls that the customer makes are immediately reflected in his balance.
- When the customer’s balance is low, he is reminded to top up his account. This can be done by purchasing another card, paying the Distributor, or using the online self-care portal.
- Use your personal reseller’s GUI (WEB self-care interface) to view various statistics, monitor your profits, adjust rates, generate new batches of cards, and expand your sales.
How does it work for the Service Provider? |
- Sign Up for our Service Provider product (hosted Softswitch with Integrated Billing system for VoIP, TDM telephony and ISP with full 4-tier billing scheme).
- Establish a relationship with carriers, who provide incoming local and toll-free access numbers or order the required amount of DIDs from Worldcall (phone numbers your customers will dial in order to access the IVR). These are entered as “VoIP from Vendor” connections in Softswitch.
- Interconnect with external carriers to which international calls will be sent or choose any of Worldcall ‘s termination services (multiple routing plans available). These are entered as “VoIP to Vendor” connections. Rates provided by carriers are uploaded into Softswitch via easy-to-use wizards.
- Create your sales tariffs. You can further enhance these tariffs by changing the rounding increments, adding surcharges, and so on.
- Configure routing plans to adjust parameters such as “profit guarantee”. If you offer toll-free numbers, configure the additional costs to be charged to end-users when they use toll-free numbers, in order to offset your costs.
- Customize your IVR applications. For each application you can decide which languages to include (SoftSwitch supports more than 20 IVR languages), what the desired call-flow is, and which options are to be included (e.g. whether to allow automatic caller number registration for future PIN-less dialing).
- Create Distributors for the cards.
- Generate batches of cards and have them printed. Then use SoftSwitch’s inventory to manage the assignment of cards to individual Distributors.
- When a Distributor activates (sells) the card, the card’s balance (minus his commission) is added to his balance. If the Distributor has no more balance, no new activations are allowed; the Distributor must first transfer funds to you to re-enable his/her account.
- The customer purchases a card and dials the access number. After PIN verification, he has the option to store his CLI (ANI) for future use so that the system will recognize him automatically, without needing to enter a PIN. Calls that the customer makes are immediately reflected in his balance.
- When the customer’s balance is low, he is reminded to top up his account. This can be done by purchasing another card, paying the Distributor, or using the online self-care portal.
- Use the SoftSwitch administrator’s GUI to view various statistics, monitor your profits, adjust rates, generate new batches of cards, and expand your sales.
Rapidly increase your sales volume |
- Multiple currencies and markets
- Distributors
- Resellers (white-label service providers)
Stay ahead of the competition |
- Multiple products and promotions
- IVR re-branding
- Webservices API for integration
- Prepaid and Postpaid scenarios available
- PIN generation
- Batch management
- Encrypted PINs in database
- PIN and PINless authentication
- ANI auto-registration for PINless authentication
- Multiple access numbers (local/toll-free)
- Callback (web/SMS/missed call)
- Adjustable call flow scenarios
- 20+ IVR languages
- Real-time overdraft protection
- Customizable dialing plans
- Web and IVR white-labeling
- PIN activation/expiration
- Charging based on access number
- Charging based on OLI (originating line info)
- Custom call rating formula editor
- Rate management and upload
- Peak, off-peak and weekend rating
- Maintenance and recurring fees
- Real-time routing (LCR, fail-over)
- Profit-guarantee routing
- Voucher top-up
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